Cultural Competency Training
What is Cultural Competency?
Cultural competency in health care is the ability of systems to provide care to patients with diverse values, beliefs, and behaviors, including tailoring health care delivery to meet patients’ social, cultural, and linguistic needs.
How can Cultural Competency Training benefit you?
- Studies demonstrated that cultural competence training significantly increased the cultural competence level of healthcare providers and is associated with increased patient satisfaction.
- Eliminates disparities in members’ health status based on racial, ethnic, and cultural backgrounds.
- Improves the quality of services and health outcomes.
- Creates a competitive edge in the marketplace and decreases the likelihood of liability claims.
- Meets legislative, regulatory, and accreditation mandates.
Cultural Competency Resources
Below are training resources available to providers. Click on the tab for detailed information such as a link to the resource, the topics covered, length, cost, and certifications or CEUs offered.
Think Cultural Health
Think Cultural Health: A Physician’s Practical Guide to Culturally Competent Care
Offered by Office of Minority Health/DHHS
https://cccm.thinkculturalhealth.hhs.gov/default.asp?curcase=1
Topics Covered:
- Areas related to cultural and linguistic competency in medical practice.
- Strategies to promote self-awareness about attitudes, beliefs, biases, and behaviors that may influence clinical care.
- Strategies to enhance skills toward the provision of care in a culturally competent clinical practice.
- Advantages of the adoption of the National CLAS Standards in clinical practice.
Length:
Self-paced / 9 hours
Cost:
The U.S. Department of Health & Human Services offers this activity at no charge to the participant.
Certification Upon Completion:
N/A
Continuing Education Credits:
Physicians:
- A maximum of 9.0 AMA PRA Category 1 Credit(s)™.
- DOs can obtain a maximum of 9 continuing education credits for completing this program. The American Academy of Osteopathy (AAO) accepts Category 1 AMA Physician’s Recognition Award credits, for which this program is accredited.
Family Practice Physicians:
- Up to 9 elective credits by the American Academy of Family Physicians.
Physician Assistants:
- A maximum of 9 hours of AAPA Category I CME credit by the Physician Assistant Review Panel. Approval is valid for one year from the issue date of December 31, 2021. Participants may submit the self-assessment at any time during that period.
- Successful completion of the self-assessment is required to earn Category I CME credit. Successful completion is defined as a cumulative score of at least 70 percent correct.
Nurse Practitioners:
- 9.0 contact hours of continuing education by the American Association of Nurse Practitioners. Activity ID 21105234 (through October 31, 2022)
Additional:
There are also culturally and linguistically appropriate services (CLAS) type of education e-learning programs for various types of practitioners: https://thinkculturalhealth.hhs.gov/education
Conscious & Unconscious Biases
Conscious & Unconscious Biases in Health Care
Offered by National Center for Cultural Competence at Georgetown University Center for Child and Human Development
https://nccc.georgetown.edu/bias/
Topics Covered:
- Defining bias
- Impact of bias
- Bias and well-meaning people
- Addressing bias
Length:
Four modules in this specific course; short quiz after module one and beginning of module three.
Cost:
No charge
Certification Upon Completion:
N/A
Continuing Education Credits:
N/A
Effective Communication for Healthcare Teams
Effective Communication for Healthcare Teams: Addressing Health Literacy, Limited English Proficiency, and Cultural Differences
Offered by TRAIN Learning Network: affiliate with the CDC and the Maryland Dept. of Health
https://www.train.org/main/training_plan/3985
Topics Covered:
- Health literacy
- How health literacy, cultural competence, and limited English proficiency each affect health communication
- Tools and resources to assess a patient’s health literacy level and language assistance needs
- Methods of communication that will improve understanding in patients with limited health literacy
- Factors that influence communication
Length:
Four modules that take approximately one hour and 40 minutes total to complete.
Cost:
No charge
Certification Upon Completion:
The certification is awarded at the end of module three. It is associated with module three and is located in “Your Learning/Your Certificates.”
Continuing Education Credits:
Physicians:
- CME – The Centers for Disease Control and Prevention designates this enduring material for a maximum of (2.25) AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- This course meets the CDC Quality Training Standards (QTS) – each individual module has the CDC QTS green seal. At the end of each module, participants must use the red Quit button in the top right to close out the course and return to TRAIN and the training plan page.
- In support of improving patient care, The Centers for Disease Control and Prevention is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Nurse Practitioners:
- CNE – The Centers for Disease Control and Prevention is accredited as a provider of Continuing Nursing Education by the American Nurses Credentialing Center’s Commission on Accreditation. This activity provides (2.1) contact hours.
Pharmacists:
- CPE – The Centers for Disease Control and Prevention designated this Knowledge-based event for pharmacists to receive 0.21 CEUs in pharmacy education.
- The Universal Activity Number is JA-UAN: JA4008229-0000-21-043-H04-P.
- Once credit is claimed, an unofficial statement of credit is immediately available on TCEOnline. Official credit will be uploaded within 60 days on the NABP/CPE Monitor.
IACET CEU (General):
- CEU – IACET authorizes the Centers for Disease Control and Prevention to offer (0.2) CEUs for this program.
- https://www.iacet.org/standards/ansi-iacet-2018-1-standard-for-continuing-education-and-training/continuing-education-unit-ceu/about-the-ceu/
Certified Health Education Specialists (CHES®) and/or Master CHES (MCHES®)
- CECH – up to 2 total Category I continuing education contact hours. Maximum advanced level continuing education contact hours available are 0. Continuing Competency credits available are 2.0. CDC provider number 98614.
- Sponsored by the Centers for Disease Control and Prevention, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc.
Certified Public Health Professionals (CPH)
- The Centers for Disease Control and Prevention is a pre-approved provider of Certified in Public Health (CPH) recertification credits and is authorized to offer 2.0 CPH recertification credits for this program.
Additional:
To receive continuing education (CE) for WB2967 – EFFECTIVE COMMUNICATION FOR HEALTHCARE TEAMS: ADDRESSING HEALTH LITERACY, LIMITED ENGLISH PROFICIENCY AND CULTURAL DIFFERENCES, you must complete the full training plan. You will receive a downloadable PDF with TCEO instructions and TCEO access code upon completing module three. It will be available in the Resources tab of the module three course details page upon completing module three.
Quality Healthcare for Lesbian, Gay, Bisexual & Transgender People
Quality Healthcare for Lesbian, Gay, Bisexual & Transgender People
Offered by GLMA: Health Professionals Advancing LGBTQ Equality (previously known as the Gay & Lesbian Medical Association)
https://glma.org/cultural_competence_webinar_se.php
Topics Covered:
- Understanding the Health Needs of LGBT People: An Introduction
- Creating a Welcoming and Safe Environment for LGBT People and Families
- Clinical Skills for the Care of Transgender Individuals
Length:
Approximately 4.5 hours
Parts 1-3 are roughly 90 minutes each, with a correlating PowerPoint
Cost:
The webinars are free and include content that has broad relevance to clinicians, administrators, researchers, and academics alike. All are welcome and encouraged to attend and view the archives.
Certification Upon Completion:
N/A
Continuing Education Credits:
N/A
Additional:
This cultural competence webinar series explores the health concerns and healthcare of LGBT people and is open to anyone. This webinar series is a project of GLMA in collaboration with the Hopkins Center for Health Disparities Solutions, Johns Hopkins Bloomberg School of Public Health.
Health Literacy & Public Health
Health Literacy & Public Health
Offered by the University at Albany Center for Public Health Continuing Education
https://phtc-online.org/learning/?courseId=16
Topics Covered:
- Functional and health literacy
- Three domains of health literacy
- Who is affected by low literacy and why
- Public health impacts of low health literacy
Length:
Approximately 1 hour
Cost:
Training is free and open to the public, but a fee is in place for Continuing Education Credits.
Certification Upon Completion:
N/A
Continuing Education Credits:
Category I Continuing Education Contact Hours in Health Education
- 1.0 total Category I contact education contact hours. Maximum advanced-level continuing education contact hours available are 0. Continuing Competency credits available are 1.0. Provider ID# 99086. There is a $5.00 fee for this credit.
Contact Hours in Nursing Continuing Education:
- 1.0 nursing contact hours. There is a $5.00 fee for this credit.
Continuing Medical Education Credits:
- A maximum of 1.0 AMA PRA Category 1 Credits™. There is a $5.00 fee for this credit.
Certified in Public Health:
- 1.0 Certified in Public Health Renewal Credits. There is a $5.00 fee for this credit.
New Jersey Public Health CE Credits:
- Participants who complete this educational program will be awarded 1.0 NJ Public Health Continuing Education Contact Hours (CEs).
Generic Continuing Education Credits
- 1.0 hours of Generic Continuing Education Credits.
Exploring Cross-Cultural Communication
Exploring Cross-Cultural Communication
Offered by the University at Albany Center for Public Health Continuing Education
https://phtc-online.org/learning/?courseId=23&status=all&sort=group
Topics Covered:
- Culture
- Communication
- Cross-Cultural Communication
Length:
Approximately 1.5 hours
Cost:
Training is free and open to the public, but a fee is in place for Continuing Education Credits.
Certification Upon Completion:
N/A
Continuing Education Credits:
Category I Continuing Education Contact Hours in Health Education
- 1.5 total Category I contact education contact hours. Maximum advanced-level continuing education contact hours available are 0. Continuing Competency credits available are 1.5. Provider ID# 99086. There is a $7.50 fee for this credit.
Contact Hours in Nursing Continuing Education:
- 1.5 nursing contact hours. There is a $7.50 fee for this credit.
Continuing Medical Education Credits:
- A maximum of 1.5 AMA PRA Category 1 Credits™. There is a $7.50 fee for this credit.
Certified in Public Health:
- 2.0 Certified in Public Health Renewal Credits. There is a $7.50 fee for this credit.
New Jersey Public Health CE Credits:
- Participants who complete this educational program will be awarded 1.5 NJ Public Health Continuing Education Contact Hours (CEs).
Generic Continuing Education Credits
- 1.5 hours of Generic Continuing Education Credits.
Introduction to C.L.A.S. Standards
Introduction to C.L.A.S. Standards
Offered by The University of North Texas Health Science Center at Fort Worth
https://ce.unthsc.edu/content/2024-2026-introduction-clas-standards#group-tabs-node-course-default1
Topics Covered:
- Historical context of CLAS
- Cultural differences
- Equality vs. equity
- Value of implementing CLAS Standards
- Applying CLAS Standards in practice
Length:
Approximately 1 hour
Cost:
No charge
Certification Upon Completion:
N/A
Continuing Education Credits:
The University of North Texas Health Science Center at Fort Worth certifies this activity for 1.0 hours of participation.
Available Credit
- 1.00 ACPE Pharmacy
- 1.00 AMA PRA Category 1 Credit™
- 1.00 ANCC
- 1.00 AOA Category 2-B
- 1.00 ASWB Credit
- 1.00 Certified Public Health (CPH)
- 1.00 Ethics
- 1.00 HSC Participation
Cultural Competency Program for Disaster & Emergency Management
Cultural Competency Program for Disaster and Emergency Management
Offered by Office of Minority Health/DHHS
https://thinkculturalhealth.hhs.gov/disaster/
Topics Covered:
- Cultural identity and vulnerability in disasters
- How culture shapes disaster experiences, needs, and communication
- Social factors that influence community preparedness
- Tailoring physical and behavioral health services for diverse survivors
- Inclusive and equitable recovery planning for the whole community
Length:
Self-paced / 9 hours
Cost:
The U.S. Department of Health & Human Services offers this activity at no charge to the participant.
Certification Upon Completion:
Other professionals may earn a Statement of Participation for completing this program.
Continuing Education Credits:
Dentists, Hygienists, and Assistants:
- The IHS awards CDE credit to oral health professionals working in IHS, tribal or IHS-funded urban dental programs only.
Paramedics/AEMTs/EMTs/First Responders:
- Course #24-CIMI-F3-0821. 9.00 First Responder CEH.
Psychiatrists/Psychologists:
- Maximum of 9 CE Credits.
Social Workers:
- 9 intermediate continuing education credits.
Culturally & Linguistically Appropriate Services (CLAS) in Nursing
Culturally and Linguistically Appropriate Services (CLAS) in Nursing
Offered by Office of Minority Health/DHHS
https://thinkculturalhealth.hhs.gov/nursing/
Topics Covered:
- How CLAS improves the quality of care
- Implicit bias and its impact on patient outcomes
- Understanding a patient’s cultural identity
- Practicing cultural competency and humility
Length:
Approximately 4 hours
Cost:
The U.S. Department of Health & Human Services offers this activity at no charge to the participant.
Certification Upon Completion:
Other professionals, as well as students, may earn a Statement of Participation.
Continuing Education Credits:
Nurses
- Accredited for four hours for Nurses.
Culturally & Linguistically Appropriate Services (CLAS) in Maternal Health Care
Culturally and Linguistically Appropriate Services (CLAS) in Maternal Health Care
Offered by Office of Minority Health/DHHS
https://thinkculturalhealth.hhs.gov/maternal-health-care/
Topics Covered:
- How CLAS improves quality of care
- Implicit bias, stereotyping, and their impact on care
- Individuation as a strategy
- Cultural competency and cultural humility
Length:
Approximately 2 hours
Cost:
The U.S. Department of Health & Human Services offers this activity at no charge to the participant.
Certification Upon Completion:
Other professionals, as well as students, may earn a Statement of Participation.
Continuing Education Credits:
Midwives
- When registering, please select the non-physician certificate option that will indicate this activity was approved for AMA PRA Category 1 Credit(s).
Nurses
- 2 contact hours for nurses.
Nurse Practitioners:
- 2 contact hours of continuing education by the American Association of Nurse Practitioners.
Physicians:
- A maximum of 2 AMA PRA Category 1Credit(s)™.
Physician Assistants:
- Designated for 2 AAPA Category 1 CME credits.
Improving Cultural Competency for Behavioral Health Professionals
Improving Cultural Competency for Behavioral Health Professionals
Offered by Office of Minority Health/DHHS
https://thinkculturalhealth.hhs.gov/education/behavioral-health
Topics Covered:
- Culture’s impact on behavioral health and help-seeking
- Core principles of cultural competency
- How background, assumptions, and communication affect the therapeutic relationship
- Learning about a client’s cultural background and explanatory model
- Reducing cross-cultural assessment and diagnosis errors
Length:
Approximately 4-5.5 hours.
Cost:
The U.S. Department of Health & Human Services offers this activity at no charge to the participant.
Certification Upon Completion:
Other professionals may earn a Statement of Participation.
Continuing Education Credits:
NAADAC Licensed Drug and Alcohol Counselors
- 5 Contact hours for Licensed Alcohol and Drug Counselors
NBCC Counselors
- 5.5 Contact hours for Counselors and Therapists
Nurses:
- 5 Contact hours for Nurses
Psychologists/Psychiatrists:
- 5 Contact hours for Psychologists/Psychiatrists
Social Workers:
- 4 intermediate continuing education credits.
Mental Health, Stigma, & Communication
Mental Health, Stigma, and Communication
Offered by The University of Texas at Austin Center for Health Communication
https://hcts.uthealthcommtraining.org/courses/hctsmental-health-stigma-and-communication
Topics Covered:
- Review how language can contribute to stigma regarding mental illnesses.
- Identify how stigma impacts the patient-provider relationship.
- Recognize opportunities in the use of language as it relates to the treatment of mental illnesses.
Length:
Approximately 30-45 minutes
Cost:
No charge
Certification Upon Completion:
N/A
Continuing Education Credits:
- Maximum of 0.75 AMA PRA Category 1 CreditTM.
- Designated for 0.75 hours of education in medical ethics and/or professional responsibility.
Improving Health Equity in IBD Care: Real-World Insights From a Multiphase Initiative
Improving Health Equity in IBD Care: Real-World Insights From a Multiphase Initiative
Offered by PRIME Education
https://primeinc.org/online/improving-health-equity-ibd-care-real-world-insights-multiphase-initiative
Topics Covered:
- Treatment selection and equitable access to targeted therapy
- Utilization of corticosteroids
- Patient-provider communication and use of shared decision-making
- Access to comprehensive care, such as nutritional and mental health services
Length:
Approximately 30 minutes
Cost:
There is no fee to participate. An educational grant from Takeda Pharmaceuticals U.S.A., Inc. supports this activity.
Certification Upon Completion:
N/A
Continuing Education Credits:
- 0.5 CME/CE for Physicians (ACCME)
- 0.5 CME/CE for Physician Assistants (AAPA)
- 0.5 CH/CE for Nurse Practitioners (AANP)
- 0.5 CPE for Pharmacists (ACPE + NABP)
- 0.5 CNE for Nurses (ANCC)

