FAQs

MyVirtualMPC lets you talk to an emergency physician 7 days a week between 9am and 9pm. Now coming down with a high fever at 8pm doesn't have to mean a trip to the ER or urgent care. Instead you talk to a doctor from the comfort of your couch to get advice on what steps to take next.

We get it! You already have a doctor, and you like them.

The problem is they may not be available to talk to you like, right now when you need them to! So it might seem like the only option to get help on the weekend or after office hours is urgent care or the ER.

MyVirtualMPC gives you access to a doctor in minutes, 7 days a week. And you can do it all from the comfort of your home through your smart phone or computer.

Feeling sick and think you might need a prescription? Have a bad cut and aren’t sure if you need stitches? MyVirtualMPC's doctors can answer all of your questions.

To activate your MyVirtualMPC account, you must be a member of Maryland Physicians Care. You will go to www.myvirtualmpc.com to register. You will be asked to provide your e-mail address and Medicaid ID number (located on your MPC card) to verify membership. As a member you'll receive an email invitation to set up your MyVirtualMPC account.

Once you're logged in, you’ll be asked to answer a few brief questions about your medical history.

Once you've activated your account, you can access MyVirtualMPC either through your computer or through your smart phone or tablet.

From a computer - you'll need access to the internet, MyVirtualMPC recommends using Google Chrome as a web browser to ensure the best quality service. If you want to be able to have video chats, your computer will need to have a webcam.

From a smart phone - you'll need to download the MyVirtualMPC app from either the App Store or Google Play Store.

Your access to MyVirtualMPC will start the first of the month following your enrollment as a member to Maryland Physicians Care.

You can access MyVirtualMPC from anywhere you can get on the internet.

At this time, only English is available, however, we hope to add Spanish speaking doctors to the platform soon.

If you are a member of Maryland Physicians Care, access to MyVirtualMPC is available at no extra cost to you.

So long as your kids or spouse are also members of Maryland Physicians Care they will be able to set up their own account to access the platform.

Depending on the laws in your state, minors may need to have a guardian conduct a medical consultation on their behalf.

Whether you have a new baby at home, are feeling congested, or feel like someone should really take a look at that thing, we all have questions. MyVirtualMPC’s doctors are here with answers!

With MyVirtualMPC the doctor is in your pocket and available around the clock. Talk to a local doctors without the need for an in-person visit. Now you can talk to a doctor anytime from anywhere.

If you're considering a trip to the ER or urgent care, or just aren't sure if you need to see a doctor, MyVirtualMPC is available even when your primary care doctor isn't.

MyVirtualMPC can provide diagnosis and treatment, including prescriptions as needed, for a wide range of conditions including, but not limited to:
•Pulmonary: Upper respiratory tract symptoms, common cold & flu symptoms
• Musculoskeletal: Sprains, strains and contusions
• Dermatology: Bug bites, rashes
• Minor Injuries: Cuts, abrasions and other common injuries
• Genitourinary: Isolated urinary symptoms
• Gastrointestinal: Isolated nausea
• Ophthalmology: Red, itchy eyes
• ENT: sinus, allergies, pediatric ear pain.

Most video visits take approximately 10-15 minutes on MyVirtualMPC, but if the doctor thinks they need more time, they can extend the visit.

Everyone staffing the MyVirtualMPC platform is a U.S. board certified physician who lives and works in the Mid-Atlantic region.  If you want to learn more about the doctor's background, just ask them when you log into the platform.

All MyVirtualMPC physicians are MD's with Board Certification in emergency medicine and licensed to practice medicine in Maryland.

MyVirtualMPC is not a nurse's hot line. Rather than engaging with nurses, MyVirtualMPC allows you to connect directly to a doctor who can answer your questions, diagnose, treat, write prescriptions, and even refer you to a specialist.

Doctors staffing MyVirtualMPC do have the ability to write prescriptions for patients if they feel that is the best treatment for your symptoms. If a prescription is written, it will be sent directly to your pharmacy to pick up.  MyVirtualMPC physicians can't write prescriptions for controlled substances or for lifestyle drugs, such as Viagra. A current list of DEA controlled substances can be found here: http://www.deadiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

To better diagnose and treat you, your doctor might recommend tests or lab work be completed. If this is the case, they'll refer you to a lab or doctor's office where you can have those test completed.

Yes, MyVirtualMPC is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with the physician, pharmacy, and referring physicians or labs and Maryland Physicians Care.

Yes, MyVirtualMPC maintains a complete record of your online visit, which is available to you for review, at your convenience. You can also share your visit record with anyone you wish to, such as your primary care provider.

When you register for MyVirtualMPC, you will fill out your basic medical history, just like you would for a regular office visit. The doctors will have access to the information you supply.