Appeals
Providers can request a review of an action related to claim denials. These appeals for service denials, reductions or terminations are considered member appeals and follow the MCO member appeal process.
Maryland Physicians Care requires all provider appeals to be submitted in writing to:
Maryland Physicians Care
Attention: Appeals Department
509 Progress Drive, Suite 117
Linthicum, Maryland 21090
Timeframes related to the appeals process:
- Providers have 90 business days to file an appeal from the date of claim denial.
- MPC acknowledges provider written appeals within 5 business days of receipt.
- Providers are allowed 30 days from the date of MPC’s appeal determination to file 1 subsequent level of appeal for consideration. Second appeals must include additional information or documentation for consideration.
- MPC resolves appeals within 90 business days of receipt of the initial appeal by MPC.
- Previously denied claims are paid within 30 days of the appeal decision date when a claim denial is overturned.
We will not take any punitive action against a provider for utilizing our provider complaint process.